Shipping Policy

Sulris provides complimentary shipping on all orders with full tracking and security measures—no spending threshold applies.

Processing Your Order
Your order enters our fulfillment system within 1–2 business days (Monday–Friday, excluding holidays). A confirmation notice will be sent to your email immediately upon order placement.

Delivery Duration
After your shipment leaves our facility, delivery typically occurs within 4–14 business days based on your geographic location. Timeframe estimates displayed during checkout are provided for reference purposes and carry no binding guarantee.

Shipment Tracking
Once dispatched, you will be notified via email with tracking particulars. Allow 2–3 business days following dispatch for the first tracking update to appear on the carrier's system.

Modifications & Destination Changes
To modify your delivery location or request order cancellation, please reach out to contact@sulris.com without delay. Most alterations can be accommodated prior to shipment; however, no changes are permitted once the package has departed our facility.

Address Inaccuracies
Sulris bears no liability for delivery setbacks or missing shipments resulting from inaccurate or incomplete address data supplied by the purchaser. Should a package be returned to our location due to an address issue, we will initiate contact to coordinate reshipment options.

Late or Undelivered Shipments
Should your shipment's status remain unchanged for 7 or more business days, please notify us and we will file a formal claim with the shipping provider on your account.

Items Damaged in Transit or Not Received
In the event of product damage upon arrival or complete non-delivery, reach out to contact@sulris.com right away with your order identification number (accompanied by photographic evidence for damage claims). We will promptly provide either a replacement shipment or a full refund.