Privacy Policy

Sulris upholds the highest standards of personal data protection in accordance with relevant data protection legislation, including the UK GDPR and regulations applicable in your jurisdiction. This document outlines what information we gather, the purposes for which we use it, and the control you maintain over your data.

Information We Gather
We collect the following categories of personal information:
• Name, postal address, email address, and telephone contact
• Purchase records and interactions with our customer support team
• Financial information, which is exclusively managed by vetted third-party payment processors — your complete card details are never retained or accessed by us
• Technical data including device identifiers, internet protocol addresses, and behavioral analytics

Purposes for Data Processing
The information you provide enables us to:
• Execute transactions, arrange delivery, and furnish order status notifications
• Deliver responsive customer support and manage product exchanges or reimbursements
• Enhance platform functionality, product offerings, and overall service quality
• Transmit promotional content exclusively when you have actively consented (you may opt out at your discretion)
• Detect and mitigate fraudulent activity and satisfy statutory and regulatory obligations

Lawful Bases for Processing
We process your personal data under the following lawful bases: performance of our contractual obligations to you (order fulfillment), pursuit of our legitimate business interests (platform security and optimization), explicit consent provided by you (promotional communications), or compliance with applicable law.

Duration of Data Storage
Personal data is retained only for the duration required to fulfill the stated purposes — ordinarily for the period during which account and transaction records must be maintained for fiscal, audit, and legal compliance purposes.

Your Legal Protections and Entitlements
You are entitled to:
• Request and obtain a copy of your personal data
• Demand amendment or removal of inaccurate or unnecessary data
• Challenge or limit certain forms of processing activity
• Revoke previously granted consent without impediment
• Escalate concerns to the appropriate supervisory data protection authority

To invoke these rights, please reach out to contact@sulris.com — we commit to responding to all such requests within 30 calendar days.

Tracking Technologies
We deploy cookies to maintain website operability, evaluate user engagement metrics, and personalize your interactive experience. Your browser settings allow you to configure cookie preferences; however, restricting certain cookies may impact platform performance.

Third-Party Data Recipients
Your information is disclosed exclusively to vetted commercial partners — including Shopify (our storefront infrastructure), payment processors, performance measurement platforms, and logistics service providers — for the limited purpose of operating our commerce platform and executing your orders. We categorically do not engage in the sale or lease of personal data to external parties.

Information Protection Measures
We employ advanced encryption protocols (SSL/TLS), hardened server infrastructure, and stringent access restrictions to preserve the confidentiality and integrity of your personal information.

Protection of Minor Users
Our platform is not designed for or marketed to individuals below the age of 16, and we expressly do not intentionally collect personal information from children in this age group.

Modifications to This Document
This policy may be updated periodically to reflect operational or regulatory changes. Any substantive revisions will be published on this location accompanied by a revised effective date notification.

Data Protection Inquiries
Should you have questions regarding our privacy practices, please contact us at contact@sulris.com