Refund Policy

At Sulris, we recognize that your satisfaction shapes the success of your shopping experience. We have implemented a comprehensive return and refund policy designed to provide you with confidence in every purchase you make with us.

Return Eligibility: Thirty-Day Period
You have thirty days from the date you receive your order to submit a return. Returned merchandise must remain unused and in a condition suitable for resale, complete with its original packaging and all included accessories.

No-Cost Return Shipping
Return shipping is complimentary on all eligible returns. To initiate a return, please reach out to us via email at contact@sulris.com. Upon receipt of your request, we will furnish you with a prepaid return shipping label along with detailed return instructions.

Items Excluded From Returns
• Products delivered in digital format
• Prepaid cards and gift certificates
• Items manufactured according to specific customer specifications

Refund Timeline and Method
Upon receipt and inspection of your returned merchandise, we will process your refund within ten business days. The refund amount will be credited back to the original payment method used at checkout.

Addressing Delayed or Missing Refunds
Should your refund not appear in your account:
• Review your bank statements once more for the credit
• Contact your financial institution or card issuer directly
• Reach out to our support team if the refund remains unresolved

Product Replacement for Defects
When merchandise arrives defective or damaged, we will send you a replacement at no cost. Please notify us by email with your order identification number and include photographs clearly showing the damage or defect.